Business Dashboard
The Client Dashboard serves as the central hub for managing client agents. Depending on your permissions, you can oversee workspaces, analyse performance, view conversations, configure agent settings, and much more. Some of our features include:
Manage Organisations: Access conversations and handle handoff requests seamlessly.
Custom User Permissions: Manage agent settings, channels, and the knowledge base based on assigned permissions.
Custom Tabs: Access to the custom tabs.
Analytics Overview: Gain insights into AI agent performance through detailed analytics
Services
Web design & Web development
Category
Customer service helper
Performance reviews and effectiveness
The Analytics page provides a variety of metrics to help you understand user interactions with your AI agent. From monthly interaction counts to detailed retention charts, this page equips you with the tools to assess your agent’s effectiveness and make informed, data-driven decisions.
Some analytical features that we have consist of:
Interactions: This metric shows the total number of user interactions your chatbot has handled within the selected time range, helping you track growth in usage.
Top Intents: Most asked questions and how successful the ai was answering those questions.
Total Conversations: This metric indicates the total number of conversations your agent has had across all platforms.
User Retention: tracks how many interactions users have before leaving the conversation.
Time Retention: This metric shows how long users stay engaged with the chatbot during conversations. Higher retention indicates better engagement.
Live hand-off
Live handoff is a powerful feature that allows human agents to take over conversations from AI agents when necessary. This functionality bridges the gap between automated and personalised support, ensuring that complex queries or sensitive issues are handled with a human touch.
Custom domain name
For a truly personalised brand experience, use a subdomain of your existing domain (e.g., dashboard.youragency.com, chat.youragency.com, or agentportal.youragency.com).
Configure Email Routing
Configuring a custom email domain ensures your brand consistency extends beyond the URL to client communications. Whether it’s important notifications or login invitations, your branding remains front and centre throughout the client experience.
Custom Tabs
The Custom Tabs feature is a powerful tool that allows you to create fully customized tabs tailored to your agency’s unique offerings and client needs. This feature opens up a world of possibilities for enhancing your client’s dashboard experience.
